Even more peace of mind: network monitoring plus active maintenance and trends analysis

With our IT Preventative Maintenance Plan, you will receive the constant monitoring that comes with our basic Remote Network Monitoring Plan, plus remote and on-site preventive maintenance by our certified technicians. You get added protection against downtime, plus peak performance from your IT system.

This plan combines regularly scheduled network maintenance with trend analysis to predict network failures before they actually occur. Your network is analyzed 24/7 and receives monthly on-site preventive maintenance for a fixed monthly price. We also keep an eye on your printers and your toner and paper levels.

Cut operating costs and maintain employee productivity

ECI Systems technicians use state-of-the-art management tools to respond to alerts and remediate problems remotely, reducing the turnaround time to correct a problem. All of our maintenance plans have a guaranteed response time in acting on monitoring alerts or network failures. This is a great combination that keeps your employees productive by getting them back to work quicker.

Keep Your Data Safe

Data backup checks are part of your IT Preventative Maintenance Plan and include backup/restore checking and daily monitoring for complete backups.

ECI Systems Preventive Maintenance Program includes:
  • All of the benefits of our Network Monitoring program
  • Trend analysis and predictive failure monitoring
  • Monthly security updates for your servers and firewall
  • On-site preventive maintenance
  • Printer, toner and paper level monitoring
  • 4 hours of reactive support per month
  • 2 hour remote response
  • 4 hour on-site response
  • Semi-annual consulting visits with your IT management
  • Reduced-price block-hour rates for additional IT support is also available
What’s in a Maintenance Plan?

Business owners want IT service providers that can deliver better services more efficiently and help mitigate risks at a more predictable cost.

IT maintenance plans provide management tools to remotely remediate incidents that impact overall IT performance. Notifications and reports are generated for specific incidents, devices and services to effectively manage your IT platform and identify any problems or needs.

Our customers aren’t really interested in knowing which components make up their IT infrastructure but they are very concerned with how the system as a whole performs. ECI Systems IT maintenance plans are designed to have your system perform at its peak at a predictable cost.

To ensure that your organization is fully prepared with the latest technology, ECI Systems is backed by these industry leading manufacturers: