Deskside Support

IT Deskside Support

Deskside Support

Desk-side Support remains one of the most painful and yet common aspects of enterprise IT support. ECI Systems Desk-Side Support (DSS) undertakes a lifecycle approach towards managing end user devices including laptops, desktops, multi-functional devices, printers and other desk-side devices. Our Desk-side support capabilities include:

  • Hardware break/fix & Warranty Support
  • Peripheral device support
  • Install, Move, Add, & Change (IMAC) services
  • LAN/WAN (where applicable) support services
  • Shrink-wrap software support services
  • First level application support services
  • Enterprise specific support services (where required)
  • Backup and recovery processes
  • Output Management
  • What We Offer


ECI Systems Desk-side support capabilities include:
  • Hardware break/fix & Warranty support
  • Peripheral device support
  • Install, Move, Add & Change (IMAC)
  • LAN/WAN support
  • Shrink-wrap software support
  • First level application support
  • Enterprise specific support
  • Backup and recovery processes



ECI Systemsl realizes the importance of emphasizing the technical skills, customer service relationship and rapid support that is required in the modern information technology environment. Rapid deployment of skilled technical resources and team members to solve problems is our key to keeping the environments “up”, users productive and satisfied and costs down. Our DSS technicians have obtained CompTIA’s A+ certification and possess the manufacturer training and certification to perform warranty support for the devices they support. This means that manufacturer approval for warranty support for your equipment, such as Hewlett-Packard, Dell, Lenovo and many others, ensures that you will obtain world-class support for your technical environment.

Business Value

Rapid support that is required in the modern information technology environment Fast allocation of skilled technical resources and team members to solve problems is our key to keeping the environment "up" and costs "down".

To ensure that your organization is fully prepared with the latest in Situational Awareness & Response technology, ECI Systems is backed by these industry leading manufacturers:

About ECI Systems

ECI Systems is a full-service IT & Security solutions provider focused on enterprise-class electronic security systems and IT Services.

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