System Administration

IT Break-Fix

System Administration

Simplified IT Management And Support For Your Organization

ECI Systems takes a responsive and progressive approach to managing your IT infrastructure.  ECI Systemsblends speed, agility, and simplicity to minimize the many challenges in scaling and managing information technology infrastructure while effectively reducing costs.

To accomplish this, we rely on an advanced set of IT tools and skilled IT professionals.  We provide exceptional value and innovation to achieve measurable reliability and performance results.  Whether you are seeking an integrated solution to support existing infrastructure components or you are ready to completely outsource your IT environment, our clients will tell you that ECI Systems delivers value.

We use the best IT service management platforms and ITIL-based processes to provide our clients with superior cloud hosting, IT infrastructure monitoring, and 24×7 Help Desk Support for increased productivity and simplified IT. ECI Systems delivers reliable, secure, scalable, and cost-effective IT management and support:

 
support 247support
24×7 Help Desk and Support

ECI Systems US-based 24×7 Help Desk Support provides responsive user support, management, and reporting—from trained service desk specialists. You gain access to a significant investment in advanced IT monitoring and management platforms when you leverage ECI Systems 24×7 Help Desk Support Services. Organizations avoid spending time and resources on training, expensive trouble ticket service management (ITSM) systems, and support costs.  Learn more …

support monitoring
24×7 Remote Infrastructure Monitoring and Management

ECI Systems 24×7 Remote IT Monitoring and Management (RIMM) services support your IT assets across the enterprise for a fixed monthly fee. Different than most managed service providers (MSPs), ECI Systems does not operate in a break/fix support environment that is unpredictable and unsustainable. Your assigned Client Service Advisor monitors and supports your systems 24×7, and proactively manages your IT infrastructure with security policy administration, backup management, event log monitoring, patch management, server and availability monitoring, and IT asset inventory.  Learn more …

support management
IT Service Management (ITSM)

ECI Systems leverages industry best ITIL-based practices, tools, and methodologies to manage your IT infrastructure and devices at the highest level of performance and reliability. We deliver an advanced IT Service Management solution paired with customized Service Level Agreements (SLA’s) designed to meet your specific needs. We provide intuitive incident reporting via email, phone or web portal. We rely on 24×7 monitoring and management of IT systems to identify recurring problems for remediation and mitigate incidents.  Learn more …

virtualCIO
Virtual CIO

ECI Systems virtual CIO includes a complete management services package designed to lead your IT efforts and take responsibility for your IT strategies and investments. You work with a senior level IT executive that is familiar with leveraging technology to reach your business goals. In just a single meeting, you benefit from ECI Systems longstanding experience operating in diverse IT environments. We manage and participate in performance accountability, business review meetings, IT strategy assessments and recommendations, technology roadmaps, policy review, and advisory services.  Learn more …

support optional
IT Strategy, Planning and Consulting

The accomplished ECI Systems consulting team is versed in innovative IT strategies and planning, specializing in evolving businesses, advancing technologies, and forward thinking IT infrastructure. We assign a lead technical engineer to provide insight into different technologies and solutions, and how to improve your business. You benefit from a partner-based savings plan, and we offer a scalable solution to help you manage incoming staff at no extra cost. We are engaged in your business to better support it.  Learn more …

To ensure that your organization is fully prepared with the latest technology, ECI Systems is backed by these industry leading manufacturers:

About ECI Systems

ECI Systems is a full-service IT & Security solutions provider focused on enterprise-class electronic security systems and IT Services.

Our Newsletter

Sign up today for tips and latest news and exclusive special offers.
We don’t do spam and will never sell your information.